Privacy Policy for MentorGuia.com

Effective date: January 17, 2026

Introduction

Welcome to MentorGuia.com. At MentorGuia, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you register and use our website or services.

Information We Collect

When you register on MentorGuia.com, we collect the following types of information:

• Personal Identifiers: Your name, email address, and chosen username.
• Account Credentials: Your password (stored in an encrypted format).
• Profile Information: Any additional information you choose to provide in your user profile.
• Usage Data: Information on how you interact with our website, including pages visited, features used, and referrer URLs.
• Anonymous Analytics Identifiers: A randomly generated ID stored in localStorage to recognize repeat visits.
• Anonymous Visit Metadata: First/last seen timestamps and visit counts tied to the anonymous ID. If you later create an account, we may link anonymous activity to your account for conversion analytics.
• Consent Preferences: Your analytics choice stored in localStorage so we can remember your preference.
• Session and Location Cache: A session ID and cached location lookup (country/region/city/timezone and network provider (ISP name, when provided by the geolocation service)) stored in sessionStorage for analytics grouping and localization.
• Device Information: Device type (desktop/mobile/tablet), browser name, and approximate location (country/region/city/timezone) derived from your IP address. We do not store your raw IP address.

We do not request or store medical records, diagnoses, or clinical treatment information.

How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your user account.
• To provide and personalize our services to you.
• To communicate with you about your account and our services.
• To improve our website and services.
• To ensure the security of our platform and prevent fraud.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information, including encryption of sensitive data and regular security audits.

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our website and providing our services.
• Legal authorities when required by law or to protect our rights.

Third-Party Services We Rely On

We use a small set of processors to deliver the platform. Each receives only the data required to perform its task:

• Firebase (Google Cloud): Secure hosting, database, authentication, file storage, and first-party analytics storage.
• Firebase App Check / reCAPTCHA: Security and abuse prevention. These services may load before analytics consent.
• Stripe / PayPal: Payment processing. Card data never touches our servers.
• Twilio: Video sessions and real-time communications.
• Gmail API / Email providers: Transactional email delivery (booking confirmations, reminders).
• ipapi.co: Determines your approximate country/region from your IP address so we can localize the site (including currency display) and decide if analytics consent is required. We do not store your raw IP address.
• ExchangeRate-API (open.exchangerate-api.com): Provides currency exchange rates to localize prices; requests may include your IP address.

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information.
• Object to the processing of your information.
• Request a copy of the data we hold about you.

Cookies and Tracking Technologies

We use essential cookies and storage to keep you signed in, remember your language preference, and secure your session. We also run first-party analytics that stay inside Firebase/Firestore to understand how MentorGuia is used.

Analytics data can include an anonymous ID stored in localStorage (plus first/last seen timestamps and visit counts tied to that ID), a session ID stored in sessionStorage, cached location data (country/region/city/timezone and network provider (ISP name, when provided by the geolocation service)) stored in sessionStorage, device type and browser name, and referrer URLs. If you later create an account, we may link anonymous activity to your account to understand conversion funnels. We store your analytics consent preference in localStorage so we can remember your choice. When consent is required in the EU/EEA, UK, or Switzerland (or when your location is unknown), we show a consent banner before enabling analytics. If you are outside these regions, analytics are enabled by default. You can change your choice anytime via the Privacy Settings link in the footer.

Security services such as Firebase App Check/reCAPTCHA may load before analytics consent to protect the platform.

We retain analytics data only for as long as necessary to understand platform usage and improve the service.

Changes to This Policy

We may update this privacy policy from time to time. We may or may not notify you of any changes by posting the new policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us using this link: Contact Us

Data Controller
Nanno Digital (DBA MentorGuia.com)
Mailing address available on request for security reasons.
Email: privacy@mentorguia.com
Data Protection Officer: privacy@mentorguia.com

Consent

By registering on MentorGuia.com, you acknowledge that we process the information needed to provide the service (account, billing, and security). Where required, analytics consent is managed separately via the consent banner and the Privacy Settings link in the footer.