Privacy Policy for MentorGuia.com

Effective date: November 07, 2025

Introduction

Welcome to MentorGuia.com. At MentorGuia, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you register and use our website or services.

Information We Collect

When you register on MentorGuia.com, we collect the following types of information:

• Personal Identifiers: Your name, email address, and chosen username.
• Account Credentials: Your password (stored in an encrypted format).
• Profile Information: Any additional information you choose to provide in your user profile.
• Usage Data: Information on how you interact with our website, including pages visited and features used.
• Device Information: IP address, browser type, operating system, and other technical details about the device you use to access our site.

How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your user account.
• To provide and personalize our services to you.
• To communicate with you about your account and our services.
• To improve our website and services.
• To ensure the security of our platform and prevent fraud.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information, including encryption of sensitive data and regular security audits.

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our website and providing our services.
• Legal authorities when required by law or to protect our rights.

Third-Party Services We Rely On

We use a small set of processors to deliver the platform. Each receives only the data required to perform its task:

• Firebase (Google Cloud): Secure hosting, database, authentication, and file storage.
• Stripe / PayPal: Payment processing. Card data never touches our servers.
• Twilio: Video sessions and real-time communications.
• Gmail API / Email providers: Transactional email delivery (booking confirmations, reminders).
• ipapi.co: Determines your approximate country/city from your IP address so we can suggest the right language and display prices in a relevant currency. We do not store your raw IP address, and the lookup is used only to improve the on-site experience.

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information.
• Object to the processing of your information.
• Request a copy of the data we hold about you.

Cookies and Tracking Technologies

We use only essential first-party cookies to keep you signed in, remember your language preference, and secure your session. We do not run advertising cookies, Google Analytics, or any other third-party tracking tags. You can still manage or clear these essential cookies through your browser settings at any time.

Changes to This Policy

We may update this privacy policy from time to time. We may or may not notify you of any changes by posting the new policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us using this link: Contact Us

Data Controller
Nanno Digital (DBA MentorGuia.com)
Mailing address available on request for security reasons.
Email: privacy@mentorguia.com
Data Protection Officer: privacy@mentorguia.com

Consent

By registering on MentorGuia.com, you consent to the collection and use of your information as described in this Privacy Policy.